Better conversations. Built for your industry.
Specialised agents for enterprise customer conversations.
Telephony
Your existing numbers and carrier.
Your own WhatsApp Business number.
SMS
Two-way texts on the same conversation.
Your Exchange or Google Workspace mailbox.
Web and app
A widget on your site or inside your app.
Arabic and English
Four forms of Arabic, including a switch mid-sentence.
Specialise
Built around your entities, stages and rules.
Centralise
Telephony, WhatsApp, SMS, email and web, one agent.
Complete
Records, tickets and bookings updated every time.
The problem
A business is judged on its conversations. Almost none can run them to the standard they'd choose.
Calls go to one team, WhatsApp to another, email to a shared inbox nobody owns. The same question gets a different answer each time, and nobody can see what any of it costs.
56%
of customers often have to repeat themselves to different people
55%
feel they are dealing with separate departments, not one company
63%
would switch to a competitor after one bad experience
Salesforce, State of the Connected Customer, 2023 (56%, 55%). Zendesk, CX Trends Report 2025 (63%).
The problem
One customer. Five channels. Nobody owning the answer.
Is anyone on the Baku cancellations? A customer says she's stuck at the airport and that her hotel refund was confirmed. By whom?
Search mail
Booking record
A message on WhatsApp on Friday morning. A reply telling her to call the hotline.
Three calls, forty minutes on hold each time.
Two different answers about the same refund.
An out-of-hours reply at 22:58.
An email thread with no owner. A booking record last updated twelve days ago.
Our approach
We build specialised agents for your industry, run them across every channel from one record, and finish the work each conversation creates inside your own systems.
Specialise.
The agent knows your industry: its entities, workflows and rules.
Centralise.
Every channel and department works from one record of each customer.
Complete.
The work each conversation creates is done inside your own systems.
Our approach
Good service, by design.
Agents built around how your industry works answer every call and message, keep one record of each customer, and finish the work in your own systems, within limits you control.
5
channels: telephony, WhatsApp, SMS, email and web/app
4
forms of Arabic, plus English and many other languages
24/7
including public holidays
1
continuous record for each customer
4
ways to host: UAE, Saudi Arabia, on-premise or your own cloud
Our approach
01 · Specialise
Agents that already know how your industry works.
Built for your workflows, not configured by you.
We model your entities, stages and rules before launch: units and milestones, policies and claims, fares and disruptions.
It knows where the customer is in the process.
An enquiry, a handover, a claim awaiting inspection. The agent knows what has already happened and what should happen next.
Your policies are built in, not prompted.
It cannot offer terms you do not allow, because the capability is never exposed to it. Policy lives in the architecture.
Our approach
02 · Centralise
One record. Every channel, every department.
Every channel resolves to one customer.
Telephony, WhatsApp, SMS, email and web arrive in one continuous record, so nobody is ever asked to explain themselves twice.
Every department works from the same history.
Sales, handover, claims and service all see what was said and promised, including the conversations they were not part of.
You can finally see what your conversations produce.
Satisfaction, response times, resolution and what customers actually ask about, measured across all of it rather than a sample.
Our approach
03 · Complete
The work after the conversation, done every time.
The outcome is recorded on every conversation.
A summary, a classified outcome and the sentiment, captured automatically rather than when someone has a spare five minutes.
Your systems are updated while the queue is long.
Tickets raised, follow-ups scheduled, CRM and ERP written back to, inside the systems your team already works in.
Escalation arrives with everything attached.
When a person is needed, they get the whole conversation and a summary, so your customer never starts again from the beginning.
All four, in 3 seconds.
How it works
Specialists, not generalists
Each agent is built for one industry: its entities, its workflows, its rules. It takes the volume at any hour and gives your team everything it needs for the conversations that need a person.
Service agent.
Handles requests, faults and follow-ups across every channel, and logs the work in your systems.
Changes and bookings agent.
Makes changes within your rules and answers customers at any hour.
Your 18:40 flight is cancelled. You're rebooked on the 21:15, within your fare, and your hotel knows you'll arrive late.
Cases and claims agent.
Takes reports and claims at any hour. Decisions stay with your people.
Claim opened. Photos and the police report requested on WhatsApp.
Outreach agent.
Calls customers first for renewals, reminders and confirmations, only within the hours you allow.
Hello Fatima, your motor policy renews on the 14th. Shall I keep the same cover, or send you the options on WhatsApp?
How it works
Every conversation has a method.
Hear what they mean.
Customers mix Arabic, English and rarely open with the real request. The agent follows multiple languages and works out what they need.
Hi, my flight to Riyadh was cancelled.
ممكن تحولني على رحلة بكرة الصبح؟
Check your rules.
Before it answers, the agent looks up the booking, claim or unit in your systems and checks what your policy allows. It cannot offer anything else.
Finish the work.
The change is made, the record is updated and your team sees the outcome. Nothing waits for someone to remember.
How it works
Your systems at the base. The agent on top.
The agent.
Holds the conversation within limits your team sets and changes. Hands over with the full conversation. Every decision recorded with its reasoning.
Your industry model.
The units, claims and bookings you run on, with their rules.
One customer record.
Every call, message and email joins one history per customer.
Your channels and systems.
Your phone lines, WhatsApp number and core systems. Nothing is replaced.
How it works
Every channel, in the languages your customer uses.
Telephony.
Your existing numbers and carrier, connected over SIP. Calls pass back to your team whenever needed.
WhatsApp.
Your own WhatsApp Business number. We handle Meta's verification.
SMS.
Two-way texts on the same conversation, for customers who aren't on WhatsApp.
Email.
Your Exchange or Google Workspace mailbox. Each thread is handled as one issue until it's resolved.
Web and app.
A widget on your site or inside your app. Logged-in customers are already known.
Hi, ممكن أغيّر موعد الرحلة to Friday?
Preference saved for next timeModern Standard Arabic and Gulf, Egyptian and Levantine dialects, English, and many other languages, including Urdu, Russian, Chinese and Spanish. When a customer switches language mid-sentence, the agent follows.
How it works
Ready at any hour, and ready for the rush.
Every hour, every day.
Nights, weekends, Eid and public holidays run to the same standard as a Tuesday morning.
Replies without a pause.
The agent starts forming its answer while the caller is still finishing, so nobody is left waiting in silence.
Capacity that follows demand.
Many conversations run at once. A disruption or a launch day does not create a queue.
A person when it matters.
When the agent reaches its limit, it hands over to your team with everything said so far.
Conversations by hour · Dubai time
Illustrative
The platform
One view of every conversation your customers have
We build and connect the agents. Your team runs them day to day: adjusting the rules it owns, stepping into conversations, and seeing what every channel produced.
Your whole operation, at a glance.
Your processes, mapped before launch.
Measured on every conversation.
Quality you can check, line by line.
What your conversations are telling you.
The platform
Make enterprise-grade decisions with intelligence and reliability.
Your teams hear what customers need every day, but little of it reaches a decision. The agents classify every conversation, so the decisions start from all of it.
Sample dataKnow what customers ask.
Every conversation classified by topic, reason and outcome, across every channel and language.
Fix the cause, not the call.
When the same question keeps coming back, the agents trace it to its source: an outdated document, a missing system, a confusing policy.
Act before customers leave.
Repeated contact, falling sentiment and unresolved promises are flagged as they happen.
The platform
Works inside the systems you already run.
Your agents connect to your phone lines, messaging, CRM, booking, property and claims systems. They look things up, make changes and keep records where your team already works.
Vonage
Amazon Connect
WhatsApp
Microsoft Outlook
Gmail
Google Calendar
Salesforce
Microsoft Dynamics 365
HubSpot
Microsoft Teams
Slack
Microsoft SharePoint
Google Drive
Notion
Zendesk
Jira
Zapier
Make
Confluence
Dropbox
Stripe
Booking.com
Expedia
Microsoft Azure
Google Cloud
OpenAI
Anthropic
Google Gemini
Mistral AI
Meta
Deepgram
ElevenLabs
Fish Audio
Rime
TII
If your system isn't here, the agent can usually still act on it through a standard interface. Logos are trademarks of their owners. Their use shows systems our agents can connect to and does not imply partnership or endorsement.
Built for enterprise
Built for the teams that have to sign it off
Operations wants resolution. Compliance wants control. IT wants it inside the systems it already runs. The agent is built to satisfy all three before it goes live.
Clear lines it never crosses.
Topics it won't discuss, answers that must be word for word, and decisions that stay with your people.
Every conversation reviewed.
Every conversation is scored against your standards. All of them, not a sample.
People step in where it matters.
You decide when a conversation goes to a person, and it arrives with the full history.
Tested before anyone hears it.
Every agent is tested on realistic scenarios before launch, and every change is reversible.
Every answer traceable.
Any answer can be checked against its source.
Set up by us, run with you.
We map, connect and agree the measures before launch, then extend channel by channel.
Built for enterprise
You set the boundaries. The agent keeps to them.
You're right to ask what an agent might say on your behalf. The answer is only what you allow, and every conversation shows it.
Looked up, never invented.
Prices, policies, entitlements and dates come from your own systems. If the answer isn't there, the agent says so and offers a person.
Some decisions stay with you.
Claims outcomes, goodwill outside policy and anything involving safety are never available to the agent. Those actions do not exist for it.
Current when your rules change.
When a policy, price or document changes in your systems, the agent works from the new version. Nobody retrains anything.
Built for enterprise
Hosted where your organisation needs it
In the UAE, in Saudi Arabia, in your own cloud or on your own premises. All processing stays where you choose.
UAE region
Hosted and processed in
the UAE.
Saudi Arabia region
Hosted and processed in
Saudi Arabia.
Your own cloud
Runs inside your own
cloud account.
On your premises
Set up in your own data centre,
to your requirements.
The full detail for your technical team is at telonic.ai/docs.
Choose the region.
Deploy in the UAE or Saudi Arabia, and all processing, including speech and language models, stays in that region.
Or keep it in-house.
Run it in your own cloud account, or on your own premises, set up for your requirements.
Decide what is kept.
Nothing is stored without your permission, and you set how long anything is kept. Personal information is redacted before any data leaves your deployment, and calls are recorded only once consent is given.
Getting started
Start with one channel. Live within weeks.
Design.
We map your workflows, systems and rules, and design the agents around how your business already runs.
Deploy.
Live on your first channel within weeks, connected to the systems your teams already use.
Measure.
Performance tracked against measures agreed with you before launch. Then extend, channel by channel.
Getting started
One monthly figure per channel. Everything included.
Telephony
Calls
Everything includedMessaging
Conversations
Everything includedWeb
Sessions
Everything includedA monthly figure for each channel group, sized to your volume: calls for telephony, conversations for messaging and sessions for web.
One monthly figure that includes the technology. Speech recognition, voice synthesis and language models are in it. There is no separate line for them.
Every capability is included, however much you use. You pay for volume, not features.
Every conversation, to the standard you'd choose.
Tell us your volumes, channels and out-of-hours load, and we'll show the agent working on a scenario from your business.